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Exchange & Return

Exchange & Return


14 Days right of exchange:

For all purchases made at www.shaznailham.ch, grants a one-time right of return for a total of 14 days, provided that you explicitly request this in the last step of the order process in the comment field. Timely dispatch is sufficient to meet the deadline, and that you return the goods complete and undamaged. We also ask you to send the goods back to us in the original packaging with the original invoice to the our address mentioned on the Invoice


Please note that the following items are excluded from the right of return:

SALE items

Engraved or Specially ordered items


Refund:

As soon as we have received the return and checked it, we will refund the amount. You will receive a confirmation email from us when your return has been received.


Refunds by payment method:

The form of the reimbursement varies depending on the payment method and takes place within 14 days of receipt of the return.


The repayment will always be made to the bank account you provided to www.shaznailham.ch for the repayment. For PayPal, Visa and Mastercard, we can then easily refund the same transaction in the event of a credit. Please ensure that you have access to the specified bank account, as www.shaznailham.ch, assumes no liability for this.